Comcast : We have no fucking clue.

There’s your new slogan, Comcast. It’s either that or “Beats the shit out of me!”. After being told that there was no “date” assigned to my autopay and that it probably wouldn’t take place until next month, I checked my bank account today and noticed that they extracted their $112. I signed into my Comcast account and it still shows that I owe $186 ($74 for a previous bill that I paid over the phone the first time I called to complain my autopay wasn’t going through, plus $112 for the current months service). It also still shows that the autopay will go in on the 11th (just as it did before, though previously it showed such strange dates as the 26th of May and the 4th of October). Presumably, I now have a $20 credit on my account, but the account page will likely never update to reflect that.

Is it this hard to bill for a service in this day and age? What is their billing department running on, some type of hammer-and-chisel driven system of gears and pulleys, that jockey decrepit accountants from one position on a great granite cliff face to another, carefully crossing out accounts receivable when payments are made? Fuck me, man.

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